Merchant Support Center
New Beta Support Forums! Use the registration link located above the search field of any page in this portal to create a user account for our forums. Once you’re finished, start posting your questions, solutions and feedback!
Use the orange and white "RSS Feed" buttons to subscribe to the postings-- You'll immediately be alerted when new posts are made.
Support Options
Knowledge Base
New Updates!
Check out these new PDF tutorials!
Comprehensive Account Manual
Categorization Guide
Billing and Payment Guide
The knowledge Base provides a resource of information for all recognized issues you may encounter with the Shopping.com Merchant Account Center.
If you need to contact a support representative to file a case for your issue, start here.
Support Forums
If you need account specific assistance like going Live, filing a billing dispute, or a termination request, please submit a case. Posts related to this material will be deleted.
These forums are a secondary means of support. Merchant Support Agents who post on the forums provide guidance and moderation services only.
News and Alerts
New Alerts!
If you think the problem is with our system, please check here before submitting a case.
This section contains a chronological archive of Shopping.com Merchant Support communications, notifications, and advertisments.
