Merchant Support News and Archives

Important Message from Shopping.com

Shopping.com Merchants targeted by Phishing Attempt

Tweet

 We have been alerted this morning of an email phishing scam targeting sellers on Shopping.com with the subject line "Important NOTICE: Registration Suspension".

This email is NOT from Shopping.com. The login page that you are being redirected, as well as the email address that it has come from are also NOT part of Shopping.com. Valid emails from Shopping.com will always come from merchantsupport@shopping.com

________________________________________________________________________________________________

.

________________________________________________________________________________________________

As a precautionary measure we are alerting all of our clients. Don’t become a victim of phishing, in which a fake site that mimics a legitimate site is set up to harvest login credentials. By following the tips below, you can avoid such a scam:

• Be on alert of wording in emails that require urgent action, confirmation or information about a transaction.
• Always view the webpage address you are on especially when clicked directly from an email.
• Opt to manually type in a webpage address or use a bookmark.
• Upgrade your browser version and enable the anti-phishing feature

Remember, legitimate online services will not ask you for sensitive information via email.

If you believe any of your online services have been compromised, immediately login to change your password.

If you believe you have been targeted by a phishing scam related to your Shopping.com account, do not respond or click on any links in the email. Notify Shopping.com immediately of the incident at merchantsupport@shopping.com

Shopping.com is excited to announce our new partnership with Bing Shopping where we will power highly visible offers throughout Bing Shopping search result and product pages.  As a Shopping.com merchant, you will immediately receive the benefits of these highly targeted featured placements across Bing Shopping.  

Our new partnership will allow you to leverage your existing Shopping.com feed to efficiently reach 97MM unique visitors per month on Bing - an industry leading shopping portal.  No additional effort on your part is required.

We encourage you to leverage this program to its fullest extent by sending your entire product catalog to Shopping.com.

We are excited to add Bing Shopping to our list of premier publishers that make up the Shopping.com Ad Commerce Network. You can expect to see your products in these placements beginning in early October.

View the Bing Merchant FAQ for more details on the program.

Please contact our merchant support team if you have further questions about this new partnership.

We are excited to be exhibiting at the 2011 Shop.org Annual Summit in Boston, MA

September 12-14th and we hope to see you there!

Visit Shopping.com at booth number 1012
or meet the team at our
Cocktail & Dinner reception Monday night.

Connect with our executives and learn about exciting new advertising opportunities on the horizon.

Space for the cocktail reception is limited so please reserve your place now!

View details and RSVP here

We hope to see you at Shop.org!

Shopping.com is pleased to announce a significant enhancement to our feed processing technology where feed updates made to price and stock availability will now be reflected on site within 30 minutes*.

We listened to your feedback on the importance of this feature and are pleased to be the sole comparison shopping engine to meet your needs with this technology.

Expedited feed processing displays the most price accurate in-stock offers, creating an optimal consumer experience while improving conversion to sale.

Don't lose out on sales with outdated offers!

Leverage this new technology today and refresh your feed with up to date prices and stock availability.

System Maintenance Notification

Shopping.com will be conducting maintenance on Monday, June 20 beginning at 10am PST until 4pm PST. During this maintenance, FTP access will be restricted as will the ability to upload a datafeed into the Merchant Account Center. Please note that all other functionality of the Merchant Account Center will still be accessible during this time. Any changes to the datafeed or uploads to the Shopping.com ftp should be completed prior to 10am PST or after 4pm PST on Monday, June 20 We apologize for any inconvenience.

Shopping.com's Merchant Account Center Down for Maintenance

The Merchant Account Center is currently down for maintenance.  You will be able to access your account by Wednesday, May 25, 2011, at the very latest.  We apologize for the inconvenience! -The Shopping.com Product, Engineering & Client Services Teams Update: 5/24/2011 12:42pm PST The maintenance has been completed successfuly and access to the Merchant Account Center is now fully restore

Shopping.com makes changes to the Merchant Account Center!

To better serve you and make your experiece with Shopping.com a more pleasant and streamlined one, we have launched the first of many changes expected to the Merchant Account Center throughout 2011. You will notice that the CPC Program tab has been removed, and is replaced with the "Store" and "Products" tabs. Another change you will notice is that the flow to submit or update your datafeed has been simplified and is available all on one screen. We feel these changes will help you navigate more easily and quicker through the Merchant Account Center. Keep on the lookout for increased improvments coming soon!! -The Shopping.com Product & Client Services Teams

Not All Clicks Are Created Equal

Shopping.com leverages Value Based Pricing

As part of our continued goal to remain a competitive and efficient marketing channel for your site, Shopping.com will be implementing a new rate card that leverages our Value Based Pricing on May 16th, 2011.

What's changing?
In contrast to the industry standard practice of publishing minimum CPCs, we are introducing an updated rate card where the new published rates reflect the maximum CPC you will be charged. With our focus on quality, Shopping.com will continue to dynamically discount these CPCs based on traffic performance. Maximum rates do not include custom bids set above the published rate card.

How does this affect my campaign?
Merchants can expect their return on ad spend to remain flat as we will leverage Shopping.com's Value Based Pricing tool to incent our publishers to focus on quality. This allows us to reward the best performing publishers and invest in higher quality traffic, which results in a higher volume of sales for you. Here is an example of how this incentive based tool works:

[Rate Card CPC]    x   [Publisher Quality Score]    =    [Billed CPC]

What actions do I need to take as a result of this change?

There are no actions required of merchants from this pricing change unless bidding was leveraged to optimize product placement. In this case, to maintain optimal placement, please re-adjust bids in the Merchant Account Center after May 16th, 2011.

Please reference this FAQ for more details and contact us at merchantsupport@shopping.com if you have any questions regarding this pricing change.

Slow Load Time or Error for Reports in the Merchant Account Center

You may be experiencing a slow load time or an error when accessing any of our reports. Our engineering team are currently investigating and we hope to have this issue resolved soon. We apologize for the inconvenience !