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Been listed for years but now not?

  1. We've been listed on shopping.com for years but today when I signed in I got a message saying:
    Your account was successfully funded. Next step...
    List your products
    Easily upload your products and list them for free.
    You will not be able to interact with the information below until after your account goes live.


    What the heck is going on?

    Message edited by Shopping-Merchant Admin 6 months ago

  2. Shopping-Merchant Admin – 2 years ago

    It's crucial that you check your Merchant Account Center on a regular basis and make sure that your spam filter is ignoring emails from MerchantSupport@shopping.com. You currently do not have a product inventory, as our Cart Program is no longer in service.

  3. sppwebmast – 2 years ago

    I did not get an email from you regarding this - and one wasn't blocked either (I have access to those). We stopped using the CPA program months ago.

  4. sppwebmast – 2 years ago

    And, if it's the CPA that is no longer in service, how come I can't get into the Bidding section of CPC?

  5. Merchant Support Agent – 2 years ago

    There is a temporary back-log in dealing with cases related to CPA to CPC transitions. Thank you for your patience.

  6. sppwebmast – 2 years ago

    It looks like it's fixed (CPC) so thanks.

    Now, please respond to the ticket I created a month ago.

  7. gg_ca – 2 years ago

    I'm having the same issue. This is not a CPA to CPC transition. We had CPA program previously, but CPC account has been live for quite a while (more than 1 year). When CPA account was terminated, could this have affected the CPC status?

  8. Merchant Support Agent – 1 year ago

    If you have only one merchant id, then yes. Please submit a case via the knowledge base.

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