Merchant Support Knowledge Base
The knowledge base is organized into different categories; please select a category to view the solution title. Solutions will appear within the same pane as their titles.
- Billing and Payment (24)
- Product Feed / Listings (57)
- Login/Password (2)
- Click Fraud (4)
- Category Mapping (6)
- User Guides and Forms (11)
- The ROI Tracker (29)
- Surveys, Becoming a Trusted Store (32)
- Store Information (15)
- Adding a Store Phone Number (3)
- Reviews (4)
- Bidding (10)
- Account Activation / Termination (12)
- Policies and Agreements (9)
- Shopping.com Search Results (6)
- Storefront/Datafeed Providers (11)
- Adding a Store Logo (11)
- How do I decrease my deposit amount?
- How do I increase my deposit amount?
- How do I add money to my account?
- Will I receive an invoice or a receipt from Shopping.com?
- What are the different payment plans?
- How can I change my credit card number?
- Why is my credit card being declined?
- When will I receive my enrollment credit?
- Why are my listings down even though I have a positive account balance?
- How do I generate a report on previous billing and CPCs charges?
- Can I send prepayments by wire transfer instead of a credit card?
- What is the difference between ‘Manual’ and ‘Continuous listing’?
- What is Bibit? Why do I see this company on my credit card statement?
- Why are my average CPC's higher than my bid?
- How can I change the monthly budget?
- Funding Plans
- Value Based Pricing FAQ's
- Click Types Explained: External Analytics
- Payment Processing by PayPal - FAQ
- What is Tiered CPC Pricing?
- What is the maximum deposit I can place into my account?
- What is an Unrestricted listing plan?
- What does Merchant Leads - Adjustment Overcap charge mean?
- Will I get an email notification before my account balance reaches $0?
