Merchant Support Knowledge Base
The knowledge base is organized into different categories; please select a category to view the solution title. Solutions will appear within the same pane as their titles.
- Billing and Payment (24)
- Product Feed / Listings (57)
- Login/Password (2)
- Click Fraud (4)
- Category Mapping (6)
- User Guides and Forms (11)
- The ROI Tracker (29)
- Surveys, Becoming a Trusted Store (32)
- Store Information (15)
- Adding a Store Phone Number (3)
- Reviews (4)
- Bidding (10)
- Account Activation / Termination (12)
- Policies and Agreements (9)
- Shopping.com Search Results (6)
- Storefront/Datafeed Providers (11)
- Adding a Store Logo (11)
How do I add money to my account?
Here are steps to add money to your account balance:
1. Log into the Merchant Account Center
2. Click on the "Overview" tab
3. Click on the "Add money" link in the Billing Information table
In order to avoid having to log into your account to add money, change your listing plan from manual to continuous. By changing your billing plan to continuous, your credit card will automatically be charged for you once your account balance has been depleted.
If the overview page is greyed out and you're unable to interact with it, simply change your funding plan from manual to automatic. This will immediately charge your credit card on file. Once you have a positive account balance you can simply change your funding plan back to manual as you wish.
Note that once your listings are live again, you are again bound to the terms and conditions of our Merchant Agreement.
Keywords: add money, continuous listing plan, manual listing plan, not live
