Merchant Support Knowledge Base
The knowledge base is organized into different categories; please select a category to view the solution title. Solutions will appear within the same pane as their titles.
- Billing and Payment (24)
- Product Feed / Listings (57)
- Login/Password (2)
- Click Fraud (4)
- Category Mapping (6)
- User Guides and Forms (11)
- The ROI Tracker (29)
- Surveys, Becoming a Trusted Store (32)
- Store Information (15)
- Adding a Store Phone Number (3)
- Reviews (4)
- Bidding (10)
- Account Activation / Termination (12)
- Policies and Agreements (9)
- Shopping.com Search Results (6)
- Storefront/Datafeed Providers (11)
- Adding a Store Logo (11)
Why is my credit card being declined?
The first thing we highly recommend you do before contacting us is calling your credit card company to ensure there are no issues on their end.
In terms of common responses from your financial institution, there are several reasons why your credit card may be declined. Please also note that as of September 29, 2009 Shopping.com has started processing transactions via PayPal. If that transaction rejected the below reasons still apply and we urge you to contact your financial institution and PayPal to ensure there are no issues as well.
Note that by December 21, 2009 Shopping.com will only be processing transactions via PayPal's platform however you will either use a PayPal account or manual fund your account without having a PayPal account. PayPal accepts all major credit card transactions.
Possible reasons may include:
1. Your credit card company may raise a fraud flag when there have been too many charges for the day.
2. You may have reached your maximum daily spending limit. Check with your credit card company as to why they are rejecting charges from Shopping.com.
3. If you've changed the credit card you use for your Shopping.com campaign, your credit card company may reject the charge. The initial charge on the new card will show as a "recurring charge" and that may set off a fraud alert.
After you have contacted your credit card company and confirmed there are no issues on their end or resolved the issue, please contact Merchant Support by submitting a support ticket of use the "Contact Us" link to view additional methods on how to contact support.
