Merchant Support Knowledge Base
The knowledge base is organized into different categories; please select a category to view the solution title. Solutions will appear within the same pane as their titles.
- Billing and Payment (24)
- Product Feed / Listings (57)
- Login/Password (2)
- Click Fraud (4)
- Category Mapping (6)
- User Guides and Forms (11)
- The ROI Tracker (29)
- Surveys, Becoming a Trusted Store (32)
- Store Information (15)
- Adding a Store Phone Number (3)
- Reviews (4)
- Bidding (10)
- Account Activation / Termination (12)
- Policies and Agreements (9)
- Shopping.com Search Results (6)
- Storefront/Datafeed Providers (11)
- Adding a Store Logo (11)
- How do I look up other merchants' CPC bids per category?
- How do I change bids?
- When is bidding enabled?
- If I get outbid by more than 6 other stores, do I have to pay my bid amount?
- What is the current rate card (minimum CPC) for listings?
- Why can I only bid on categories and not keywords?
- How does the Shopping.com bidding system work?
- Why are my average CPC's higher than my bid?
- Bidding FAQ
- How to Manage your Traffic
