Merchant Support Knowledge Base
The knowledge base is organized into different categories; please select a category to view the solution title. Solutions will appear within the same pane as their titles.
- Billing and Payment (24)
- Product Feed / Listings (57)
- Login/Password (2)
- Click Fraud (4)
- Category Mapping (6)
- User Guides and Forms (11)
- The ROI Tracker (29)
- Surveys, Becoming a Trusted Store (32)
- Store Information (15)
- Adding a Store Phone Number (3)
- Reviews (4)
- Bidding (10)
- Account Activation / Termination (12)
- Policies and Agreements (9)
- Shopping.com Search Results (6)
- Storefront/Datafeed Providers (11)
- Adding a Store Logo (11)
- How to split multiple surveys between Shopping.com and Bizrate?
- I have a Yahoo store, how do I implement surveys?
- How do I implement surveys using a button instead of a popup on my site?
- What happened to the Shopping.com “Certified Store” feature?
- How does a store qualify to be a Shopping.com "Trusted Store"?
- Where do the “Trusted Store” listings appear on the search results pages?
- How many store reviews must be written to qualify for “Trusted Store" status?
- How can I lose my “Trusted Store” status?
- What happens if two “Trusted Stores” both sell the product for the same price?
- Can I pay to get “Trusted Store” or “Smart Buy” status?
- How do I increase my store review rating and become “Trusted”?
- How do surveys work?
- How do I implement a survey popup on my site?
- Can I customize surveys to ask specific questions?
- What are the benefits of surveys?
- What are the differences bet. surveys & reviews? How do they affect my rating?
- What’s the optimal follow-up survey setting?
- When will I start seeing follow up survey results?
- Is it possible to get examples of another merchant’s survey?
- How is the overall rating calculated?
- How long does it take collect enough surveys for a good rating?
- How many completed surveys are required to get a rating?
- What happens if I remove the survey code?
- How are surveys & reviews displayed on Epinions and Shopping.com?
- Does Shopping.com provide incentives for filling out surveys?
- What does Shopping.com do with the personal user information in the surveys?
- Can our old customers fill out surveys?
- How to implement surveys for Shopping.com referred shoppers
- Shopping.com Surveys
- What are surveys?
- Sample 50/50 survey code for Shopping and Bizrate
- Does the merchant's product positioning change if the surveys are removed?
