Merchant Support Knowledge Base
The knowledge base is organized into different categories; please select a category to view the solution title. Solutions will appear within the same pane as their titles.
- Billing and Payment (24)
- Product Feed / Listings (57)
- Login/Password (2)
- Click Fraud (4)
- Category Mapping (6)
- User Guides and Forms (11)
- The ROI Tracker (29)
- Surveys, Becoming a Trusted Store (32)
- Store Information (15)
- Adding a Store Phone Number (3)
- Reviews (4)
- Bidding (10)
- Account Activation / Termination (12)
- Policies and Agreements (9)
- Shopping.com Search Results (6)
- Storefront/Datafeed Providers (11)
- Adding a Store Logo (11)
- How often can I update my feed?
- How do I convert a CSV file to an Excel file by dragging and dropping?
- What is the character limit for the "Notes" field?
- How do I delete products from showing on Shopping.com?
- How are new and refurbished products displayed?
- How are new products created?
- How do I remap my products?
- What file name should I use if I manually upload my feed?
- How do I add a product image next to my product listings?
- Why can I only find some of my products live on Shopping.com?
- What are the requirements to build a data feed?
- What are MPN and UPC?
- What if I do not have an MPN?
- How do I submit my products to Shopping.com via FTP?
- What do I do if there is something wrong with my feed?
- How do I indicate if my product is refurbished, used or new?
- What is the character limit for product name and description?
- I don't have Microsoft Excel, what else can I use?
- I have a X-cart store, how do I generate a feed?
- Why are some of my product listings rejected or not displayed?
- I have a Yahoo store why are some products rejected?
- Why does my product not show up on Epinions?
- How do I locate the correct image URL from my website?
- Why does my store display name have a space?
- How do I become a Shopping.com Authorized Store or Reseller?
- What types of files are acceptable as feed files?
- Why isn't my .csv data feed uploading correctly?
- How do I add stock condition notes next to my listings?
- How can I use CityMax to build my Shopping.com data feed?
- How do I configure a Zoovy.com feed file?
- How to switch from manual upload to the FTP feed upload method
- Why are my product images missing?
- Why do my product prices display unreasonably high on Shopping.com?
- Is there limit on how many products to have on Excel feed data file?
- Is there a specific XML format I should follow?
- Why are products on Shopping.com that are "Not yet available for sale"?
- I list in the Autos category and want the latest list of car models
- I am a media merchant. Why does my account show 0 products uploaded?
- How do I switch to a feed file upload from the Online Product Upload method?
- When using Online Product Upload, why does the product image appear unclear?
- How we decide which are duplicate products?
- I can't find my products on Shopping.com
- What are the requirements for a Media feed ?
- Why am I unable to upload my feed using the browse button?
- How do I upload products using the Browse button?
- How do I upload a media feed file?
- Why are my images not updating?
- How often can I update my feed?
- How do I upload my feed file?
- I sell after-market goods, which MPN/UPC should I use?
- If a product has a rebate program, which price do I reflect in my feed?
- I sell replica products on my website. How do I reflect that in my product name?
- How can I add notes to my products?
- Products that are OK.
- How do I upload products on Shopping.com?
- Remapped within feed message
- Do you allow special characters on site?
