Merchant Support Knowledge Base
The knowledge base is organized into different categories; please select a category to view the solution title. Solutions will appear within the same pane as their titles.
- Billing and Payment (24)
- Product Feed / Listings (57)
- Login/Password (2)
- Click Fraud (4)
- Category Mapping (6)
- User Guides and Forms (11)
- The ROI Tracker (29)
- Surveys, Becoming a Trusted Store (32)
- Store Information (15)
- Adding a Store Phone Number (3)
- Reviews (4)
- Bidding (10)
- Account Activation / Termination (12)
- Policies and Agreements (9)
- Shopping.com Search Results (6)
- Storefront/Datafeed Providers (11)
- Adding a Store Logo (11)
- How do I pause my campaign on Shopping.com?
- How do I reactivate my terminated account?
- How do I terminate my campaign on Shopping.com?
- When will my account be live?
- What do the display reasons mean in the Merchant Account Center?
- How does the Shopping.com Merchant Program work?
- What does the status “Not Live – Reached Budget” mean and how to go live again
- Why should I join the Shopping.com Merchant Program?
- How do I reactivate my listings after pausing my account?
- Why is my Account Under Review?
- How do I contact Merchant Support?
- I need to change my website URL. What should I do?
