Merchant Support Knowledge Base
The knowledge base is organized into different categories; please select a category to view the solution title. Solutions will appear within the same pane as their titles.
- Billing and Payment (24)
- Product Feed / Listings (57)
- Login/Password (2)
- Click Fraud (4)
- Category Mapping (6)
- User Guides and Forms (11)
- The ROI Tracker (29)
- Surveys, Becoming a Trusted Store (32)
- Store Information (15)
- Adding a Store Phone Number (3)
- Reviews (4)
- Bidding (10)
- Account Activation / Termination (12)
- Policies and Agreements (9)
- Shopping.com Search Results (6)
- Storefront/Datafeed Providers (11)
- Adding a Store Logo (11)
How do I reactivate my terminated account?
You will need to contact us to request re-activation of your account. A merchant support representative will change your account status from "Terminated" to "Registration in Progress" in order to allow you to move forward with reactivating your account. You will need to fund the account if a balance does not exist and supply an updated data feed file. For more infomation on these steps please visit the "Getting Started" user guide in the online help center (http://merchantsupport.shopping.com).
