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Merchant Support Knowledge Base

The knowledge base is organized into different categories; please select a category to view the solution title. Solutions will appear within the same pane as their titles.

  • Account Management (9)
  • Billing (8)
  • Product Submission (6)
  • Login & Password (2)
  • Bidding (4)
  • Performance Reporting (7)
  • Store Rating & Reviews (8)
  • Add-on Features (8)
  • Getting Started (6)
  • Policies and Agreements (9)
  • User Guides and Forms (0)
  • Troubleshooting (13)
  • How do I delete products?
  • Why is my PayPal payment declining?
  • Why are some of my items not displaying?
  • My products are in the wrong category, what do I do?
  • Why don’t I see the sale amount for a product in the ROI Tracker report?
  • Why is my logo not appearing?
  • How do I locate the correct image URL from my website?
  • What does my account status mean?
  • What are the options to configure shipping?
  • Why is the ROI Tracker not working?
  • Why are my images missing or not updating?
  • Why is my Merchant Rating Badge not appearing?
  • Why am I getting the "at a minimum you need to specify" error?
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